1.How to place an Order
2. Payment
3. Prices
4. Minimum Order
5. Orders
6. International Orders
7. Out of Stock Items
8. Postage
9. Refunds and Exchange
10. Product Image and Description
11. Privacy Statement

1. How to place an Order

To place your first order you will need to create your own account. Use the register link towards the bottom left of the page. You will be prompted to create a password and enter your postal information. This information will be saved in your account for future orders.
Each time you shop with us, log in using your user name and password. Once this is done, place your selections and quantities into the shopping cart, view your cart and then proceed through the check out.

2. Payment

There are 3 ways to pay for your order from Scrapbook Alley.

• CREDIT CARD – We accept payments through PAYPAL using your VISA, BANKCARD and MASTERCARD
This is a great way to pay and you can print out a receipt through PAYPAL. 

PAYPAL is the safest way to pay using your credit card. You can make a one off payment or you can set up a paypal account (free of charge). You are not charged any extra to make payments through this method. To find out more about PayPal please visit www.paypal.com.au

• DIRECT DEPOSIT – We accept payment directly into our bank account. You may pay via net banking which is the preferred method or you may pay over the counter at any Westpac branch.

• CHEQUE or MONEY ORDER – When paying by cheque or money order please select this option when completing your order.

Please make cheques payable to
SCRAPBOOK ALLEY
And post to
PO Box 1081
CAMDEN NSW 2570

Please include your order number on the back of the cheque or money order.

Remember that choosing to pay by this method will delay shipping of your goods as the payment needs to clear before goods will be shipped (maximum 5 working days)

3. Prices

We aim to provide quality scrapbooking products at the lowest possible price. All prices quoted are in AUD (Australian Dollars) and include 10% GST. NB: All prices are subject to change without notice

4. Minimum Order

There is a minimum order value of $10 (not including postage). We are unable to process orders under this value

5. Orders

Orders are shipped via Australia Post from Monday to Friday.
We aim to process your order within 24-48 hours, once payment has been received.

Personal Cheque/ Money Order – please allow up to 5 working days for clearance
Direct Deposit/Internet transfer – please allow up to 2 working days for the funds to clear in our account.
You will be sent a confirmation email that your order has been posted.

6. International Orders

We are happy to accept orders from outside of Australia. Place your order and wait for email confirmation of total. This confirmation will give you the correct price for postage. After you have received this total, you may then pay through PAYPAL. We only accept payment by PAYPAL for international customers. Great care will be taken with postage and packaging to ensure you goods arrive safely.
7. Out of Stock Items

Our shopping cart is based on quantities and therefore all products shown are available and ready to be shipped. If an item is sold out, it will be displayed as such and will not be able to be ordered. If something is out of stock that you would really like please email me with the details and we will see what we can do to get it in for you. I am happy to backorder products for you if they are not available at the time.

8. Postage

Postage and Handling has been capped at an amount of $6.00 Australia wide. Registered post is available to you on request for an additional charge of $2.75. If you wish to use this service please ensure that you choose the registered post option when completing your order. Scrapbook Alley will not be held responsible for orders that are lost or damaged during transit. We are dedicated to ensuring you receive your order in the best possible condition and great care will be taken to make sure goods are packaged safely.

FREE Postage and Handling for all orders $60 and above

9.Refunds and Exchange

Authorisation for refund, exchange or credit must be organised prior to sending items back. You can get this authorisation through email. If your item is faulty or incorrect we will pay for shipping costs and will do everything we can to ensure great customer service. Credit will not apply to items lost or damaged in transit. All goods must be returned in their original packaging. Please advise us of any faulty or incorrect items within 5 days of your invoice. Refunds/Credits/Exchanges will not be provided for change of mind.

10. Product Image and Description

We make very effort to ensure our images and descriptions accurately depict the product. Images may differ due to individual computer monitors.

11. Privacy Statement

Scrapbook Alley completely respects your privacy. It is our policy to never sell, rent or give any personal information submitted on our site to anyone. The information requested is only for the purpose of sending orders and receiving payments.